Skip page header and navigation

Travel regulatory

Content

In a heavily regulated industry, our dedicated travel and leisure team has all the in-depth knowledge to keep you up-to-date and solve problems.

How we can advise you

The travel and leisure industries are heavily regulated and we devote a lot of attention to regulatory matters to keep you up-to-date and help you solve problems. Our advice covers regulatory investigations and enforcement, transactional support, litigation and general advice.

Travel regulation and consumer law

  • The ATOL Regulations 
  • Package Travel Directive
  • EU law regarding denied boarding, cancellations and delays; passengers with reduced mobility and passenger rights more generally
  • Warsaw and Montreal Conventions, cargo, baggage, and personal injury claims
  • Conditions of carriage, booking terms and conditions and website compliance

Passenger shipping

  • Athens Conventions, Regulation (EU) 392/2009, UK Merchant Shipping Order 2014, Strasbourg Convention and Limitations of Liability for Loss of Life or Injury and or Damage to Property on ocean cruises, river cruises and inland waterways
  • EU 1177/2010 relating to passenger rights when travelling by sea
  • Conditions of carriage and booking conditions
  • EU regulations, international law and ISM issues relating to ship safety, operations and regulation
  • Crime at sea and criminal prosecutions
  • Health and safety advice and training
  • Sanctions
  • Visa issues
  • Stowaways

Aviation industry framework regulation

  • The Chicago Convention
  • The EU Air Services Regulation
  • Licensing including AOCs and route licensing
  • IATA resolutions
  • The Tokyo Convention and Montreal Protocol
  • Environment and tax regulatory including APD
  • Maintenance including airworthiness, EU Ops, Part M, EASA Part 145 and licensing
  • Flight time limitations and crew
  • Dangerous goods
  • Security
  • EU list of banned carriers
  • How our team will work with you

    Every member of the travel and leisure team is client-facing, priding themselves on getting close to the operation and acting as an extension of your in-house team. We firmly believe in building long term relationships and engendering trust in the services that we provide.

    We provide clients with a full range of services in a co-ordinated and seamless fashion. Our approach is always focused around pragmatic commercial advice, bearing in mind our clients’ specific business needs and always protecting their brand and reputation.

  • Our clients

    Our clients include:

    • Tour operators
    • Cruise lines
    • Travel agents
    • Online travel agents
    • Travel agent consortia
    • Airlines
    • Hotels
    • Destination management companies
    • Bed banks
  • Our experience

    Our work is wide-ranging as follows:

    • Advising a number of tour operators and cruise lines in relation to booking terms and conditions and regulatory compliance
    • Reviewing brochure/holiday pricing policies and special offer conditions
    • Advising on advertising standards and compliance with codes of practice
    • Assisting a variety of clients with the defence of personal injury claims including gastric illness
    • Advising on ground handling and local supplier agreements
    • Reviewing and advising on hotel/accommodation agreements
    • Advising on compliance with the EU Package Travel Directive and ATOL Regulations including financial protection arrangements
    • Reviewing and advising on medical clearance policies and procedures for a UK-based airline and tour operator
    • Advising on and settling a pre-action claim for disability discrimination under the Equality Act 2010 from a PRM against another UK-based low cost airline and tour operator

Key contacts