Claims Handler Course
Claims Handler Course
The webinar is a half day refresher training session for NHS staff handling legal claims and complaints.
During the morning you will gain an understanding of the legal process involved and be provided with general guidance on NHS Resolution’s requirements. We will also offer guidance on how to undertake necessary investigations.
Topics will include:
- The NHS Resolution
- Investigating a claim
- Anatomy of a claim
- Liability
- Quantum
Programme
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